1. General Information

- No age restrictions for purchasing products.

- Customers can checkout without creating an account.

2. Orders & Transactions

- All prices include tax.

- Stock availability is well-managed to ensure no shortages.

- Orders cannot be modified or canceled after being placed.

3. Payment

- We accept payments via Midtrans (OVO, DANA, GoPay, Bank Mandiri, BNI, BRI).

- Payments will be automatically canceled if not completed within one day.

4. Shipping & Delivery

- Estimated delivery time in Java is 3-4 days.

- Orders can be tracked via the Order Tracking page.

- Eleena Jewelry is responsible for any shipping issues.

5. Returns & Exchanges

- Returns and exchanges are allowed for incorrect or damaged items.

- Must provide proof of purchase and unboxing video.

- Return shipping costs are fully covered by Eleena Jewelry.

6. Account & Privacy

- Customer data is managed securely and not shared with third parties.

- Customers are not allowed to share their account information.

7. Intellectual Property

- All products, images, and content are copyrighted by Eleena Jewelry.

8. Changes to Terms

- Eleena Jewelry reserves the right to modify these terms at any time.

- Customers should review this page regularly for updates.