You can buy a product by clicking on the product you want to buy, then clicking the 'Add to Cart' button. You can also click the 'Buy Now' button to purchase the product immediately.
Can I buy without creating an account?
Yes, you can place an order without creating an account. However, if you register, you can view your order history without accessing the '/order-tracking' page.
Where can I buy Eleena Jewelry products?
You can buy our products directly from our website or through Shopee.
Can I modify or cancel my order after placing it?
No, once an order is placed, it cannot be modified or canceled. If there is an error, please place a new order, and the previous order will be automatically canceled by the system after 1 day.
Is there a minimum or maximum purchase limit?
No, there is no minimum or maximum purchase limit.
What payment methods are available?
We accept payments via Midtrans, including OVO, DANA, GoPay, Bank Mandiri, BNI, and BRI. Currently, we do not accept credit card payments.
Are there any additional fees for certain payment methods?
No, there are no additional charges other than the product price and shipping cost.
How long does it take for my payment to be processed?
Payments are processed as quickly as possible on the same day.
Which courier do you use for delivery?
For orders placed through our website, we use J&T. If you order through Shopee, more courier options are available.
Do you ship internationally?
Currently, we only ship within Indonesia.
How long does delivery take?
The delivery time depends on the shipping distance.
How can I track my order?
You can track your order through the '/order-tracking' page or from the dashboard if you are logged in.
Can I return or exchange a product?
Yes, we accept returns and exchanges within 14 days, but only if the issue is due to our mistake, such as receiving a damaged product, wrong size, or incorrect type.
How do I request a return or exchange?
You can contact our admin via WhatsApp or email and provide proof of payment to process the request.
Do I need to pay for the return shipping?
No, the return shipping cost is fully covered by us.
